In this course, we're going to furr-miliarize you with the essential customer service skills you will need to deliver an excellent experience every time. By the end of the course, you will learn:

How to enhance your customer service skills to deliver a dignified experience regardless of the circumstance.

How we measure the customer service experience in our front-facing departments with the ultimate goal of increasing customer satisfaction, advocacy, and loyalty.

How to handle difficult and demanding customers.

Time: 30 Minutes